Analyst Quote for One to One Contacts
We are proud to announcing that One to One Contacts PLC. has been awarded 2017 Frost & Sullivan Thailand Outsourced Contact Center Service Provider of the Year for the 5th consecutive year.
Thailand Outsourced Contact Center Vendor of the year
Thailand Outsourced Contact Center Service Provider of the Year
"Aiming to be the premier leader offering holistic digital customer engagement solutions, One to One Contacts continued to further enhance its solution offering build on best-in-class technology platform. One to One Contacts sound track record of delivering tailor-made solutions for customer's specific service requirement, deep domain expertise, innovations from its in-house R&D team, consistent quality of service delivery and "Customer-First" mindset has augured well for its continued success."
Adding over 23 new customers, One to One Contacts not only sustained its market leadership position but were way ahead of competition. Business volume continued to grow existing customer more than 10 years. Basking in such success, the provider further expanded its capacity by adding two new sites in Bangkok. With continued investment in R&D to further develop digital services capability and focus on customer value creation, One to One Contacts is well positioned for future success in the Thai Outsourcing market."
Head of Customer Contact Research
ICT Practice - Asia PacificFrost & Sullivan
29 March 2017
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